Q: What is the latest information about traveling to St. Thomas?
A: Check the U.S. VIRGIN ISLANDS TRAVEL SCREENING PORTAL: usviTravelPortal.com
Q: Do you have a cancellation policy?
A: Yes, we have The Cat's Standard Cancellation Policy. Please see the cancellation page for more details.
Q: How far is the meeting point from our cruise ship dock?
A: The Marriott Frenchman's Cove is 7-10 minutes from the WICO cruise ship dock and 20-30 minutes from the Crown Bay cruise ship dock.
Q: I heard the Marriott Hotel is closed. Where do you depart from?
A: The majority of our tours depart from the Marriott Frenchman's COVE - the time share portion of the Marriott. The main hotel (Reef) is currently closed, therefore we depart from the COVE: 7338 Estate Bakkeroe St. Thomas VI VI, 00802, U.S. Virgin Islands
Q: Do I need to book a trip in advance or can I just show up at the start of the tour?
A: To ensure there is space for you and your party aboard, we strongly encourage you to make a reservation in advance. A boarding pass is required for guests to pass through the security gate and to get to the dock. FYI. You're boarding info can be found on your PDA. Should you forget your boarding pass & not have your phone, please call: 340 690 2287 or 340 998 6789 for assistance prior to approaching the security gate. We will try to facilitate your entry.
Q: Are gratuities included in the price?
A: Gratuities are not included in the price of the ticket. Tipping is a discretionary matter. It is, however, customary around the world, if one is pleased with their excursion, to tip the Captain and Crew.
Q: What time do I need to be on the dock?
A: We suggest that you arrive roughly 30 minutes prior to trip departure time.
Q: Are lockers available to secure my items?
A: Lockers are not available on board. We recommend that you only bring what you will need for your trip.
Q: Is there a bathroom onboard?
A: Yes, there are two marine-style bathrooms on the catamaran.
Q: Do you sell sundries?
A: We suggest that you purchase all sunscreen, over-the-counter medication, prior to arriving at the dock.
There is a commissary on the beach level at the Marriott Cove where you can purchase ice cream, T-shirts and small gifts. Credit card only.
Q: Do you have a cancellation policy?
A: Yes, we have The Cat's Cancellation Insurance Policy. Please see the cancellation page for more details.
Q: What do I need to bring?
A: You should wear your swimsuit if you are participating on the snorkel & sail and bring a towel. We suggest you also bring a hat, sunglasses, non-spray sunscreen on all tours and cash for gratuities, t-shirts and dri-fit shirts.
Q: Will I get sea sick?
A: The VI Cat is roughly a 29' wide, 54' long sailing vessel, so it tends to offer a smoother ride than other boats. However, if you have a tendency to get motion sick, us an anti-nausea band, patch or medication.
Q: Is The Cat available for private events?
A: Yes, of course! Please call 340-690-2287 to book your special occasion today! The Cat works very closely with the Marriott's concierge service (St. Thomas Water Sports, LLC.) and the Marriott's weddings and events departments.
Q: Can we use the pool and beach at the Marriott's Frenchman's Cove?
A: The pool is only available to the registered Marriott Cove guests only. Beach Chairs are only available to Marriott Cove guests. Use of either the pool or beach chairs may forfeit your participation on The VI Cat.
Q: What time zone is St. Thomas in?
A: St. Thomas is in the Atlantic Standard Time Zone. AST is an hour head of Eastern Standard time during fall and winter months and is the same time as EST during the spring and summer months. St. Thomas does not "fall back" nor "spring ahead" to accommodate for daylight saving.
Q: Where should we park at the Marriott Frenchman's Cove?
A: After passing through the security booth, there is a large, flat gravel parking lot on the right hand side. That's where all visitors and guests are welcome to park. From there, walk down the hill and follow signs that say pool or beach access. The wooden dock is located off of the beach, which is next to the pool. Please do not park in the garage spaces as those are dedicated spaces for resort guests.
Q: What are the TAXI fares to the catamaran?
A: From WICO
1 passenger = $8;
2+ passengers = $6/each person
1 passenger = $10;
2+ passengers = $8/each person.
Please note these rates are subject to change per VI Taxi Association Regulations.
Marriott Frenchman's Cove Dock 7338 Estate Bakkeroe, Saint Thomas, St Thomas 00801, USVI